Support
Tell us what is stuck.
Email [email protected]. We usually reply within one to two business days.
What to include
So we can answer in one reply instead of three:
- The email address of your wopcart.com account
- The site address your question is about
- Your WopCart and WordPress versions, for technical questions
- The error message, and the steps that lead to it
Never send us
Passwords, full licence keys or card details. We never need them, and email is the wrong place for them. If we need to see something sensitive, we will tell you how to share it safely.
Answer it yourself, faster
Getting started
Install, set up payments, create products, add licence keys.
FAQ
Fees, editions, domains, payments and what data leaves your site.
Changes and refunds
Upgrades, downgrades, staging sites and the 14-day withdrawal right.
Your orders and invoices are in My account, where each invoice can be downloaded. If billing details or a VAT number were wrong on an order, email us the order number and the correct details.
EU business customers with a valid VAT number are charged no VAT under the reverse charge. Enter the number at checkout so it can be checked with VIES.
- Cancel. In My account, cancel a yearly licence before its renewal date. It stays active to the end of the year you paid for and then does not renew. Lifetime licences do not renew.
- Upgrade. Takes effect immediately. A yearly licence is charged the prorated difference at once; a lifetime licence pays the difference between the two lifetime prices.
- Downgrade. A yearly licence changes at the next renewal, and you keep what you paid for until then.
- Refund. Changes and cancellations are not refunded or credited, but you can withdraw from any purchase within 14 days for the full amount. Details.
- Find your key. It is in My account and in your purchase email.
- Move it to another domain. Remove the old domain in your account, or remove the key from the old site’s settings, then save the key on the new site.
- All slots in use. Free one as above, or move to a size with more domains.
- Staging and local sites use no slot, up to 3 per key by default.
- Site still shows the free routing after saving a key. Check that your server can reach wopcart.com, then save the key again. If it still fails, email us the site address.
Bought something from a store that uses WopCart?
WopCart is software that store owners install on their own websites. We do not sell their products and cannot see or change their orders. For downloads, licence keys, refunds or payments from such a store, please contact that store directly. Their details are usually on their website and in your purchase email.